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dcjmiller

Devona M

@dcjmiller

Customer Experience Support Operations Specialist

Estados Unidos
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I'm Devona! I bring 13+ years of professional experience across customer service, technical support, administrative support, documentation, and client communication with nationally recognized companies and smaller organizations. I specialize in turning complex information into clear, customer-friendly content, including knowledge base articles, how-to guides, FAQs, customer service scripts, training resources, and business documentation. I'm detail-oriented, dependable, and focused on creating practical solutions that make information easier to understand and use. ... Saiba mais

Habilidades

d
dcjmiller
Devona M
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Outros Roteiros
I will create customer service scripts and faqs
A partir deUS$ 20 /projetoMais detalhes
Redação Técnica
I will write clear knowledge base articles and how to guides
A partir deUS$ 65 /projetoMais detalhes

Experiência profissional

Handshake

Customer Experience Specialist

Handshake • Período integral

Jun 2024 - Sep 2025 • 1 yr 3 mos

Provided customer support, resolved account and platform issues, documented customer interactions, and communicated solutions clearly. Assisted with troubleshooting, research, and maintaining accurate records while delivering a positive customer experience.

Apple

Technical Support Advisor

Apple • Período integral

Jan 2014 - Jan 2016 • 2 yrs

Provided technical support for Apple customers by troubleshooting device, software, and account-related issues. Explained solutions clearly, documented customer interactions, and delivered professional, empathetic customer service in a fast-paced remote environment.