Debora

Virtual Operations Coordinator

French Drain Guys • Período integral

Jul 2025 - Present • 11 mos

Coordinate daily operations for U.S.-based service company supporting field crews and sales contractors Manage scheduling and installation logistics to ensure operational efficiency Oversee CRM systems and maintain accurate workflow documentation Track projected installation volume and align material needs with scheduled projects Provide structured operations data to assist with workload forecasting and resource allocation Facilitate lead distribution aligned with revenue allocation strategies Support accounts receivable and client payment processing Act as primary communication bridge between customers, vendors, and management Provide bilingual English–Spanish support across operations

Operations assistant

PHP General Services • Período integral

May 2024 - Present • 2 yrs 1 mo

I lead schedule planning and daily coordination to ensure smooth operations and consistent service delivery. By optimizing team allocation and workflow processes, I have improved operational efficiency and minimized scheduling conflicts. As the primary point of contact for clients, I maintain clear and professional communication, strengthening trust and long-term relationships. I also manage organizational calendars, provide basic technical support (including Jobber), and ensure accurate data management across internal systems. I am recognized for staying composed in fast-paced and unexpected situations, providing effective support to both clients and team members. I quickly resolve issues while maintaining clear communication across all teams to keep operations running seamlessly.

Real state & costumer service administration

Homesforstay • Período integral

Apr 2023 - Present • 3 yrs 2 mos

I am dedicated to delivering outstanding customer service to our guests and ensuring that properties are in optimal condition for new arrivals. My responsibilities include overseeing guest communication, resolving any concerns, and guaranteeing cleanliness standards are met. Additionally, I manage bookings, coordinate with external service providers, and restock essential amenities. With the aid of technology and software, I am able to efficiently manage tasks and maintain exceptional communication skills. My unwavering commitment to customer satisfaction guarantees that every guest enjoys a comfortable and pleasant stay.