Davide V

Coffee and gelato consulting

Sep 2025 - Present • 8 mos

I co-founded and managed a successful gelato shop and coffee bar in southern Spain, overseeing the business from its initial concept and opening to its growth and eventual sale. This experience allowed me to develop strong entrepreneurial, organizational, and management skills in a dynamic, customer-focused environment. I was directly responsible for staff management, including hiring, training, scheduling, and daily coordination, ensuring a motivated and efficient team. I handled customer relations on a daily basis, providing high-quality service, resolving issues, and creating a welcoming atmosphere that contributed to customer satisfaction and loyalty. I also managed relationships with suppliers, coordinating orders, negotiating terms, and ensuring consistent product quality and availability. In addition, I was involved in the overall operation of the business, including sales, inventory management, and maintaining high service standards. This experience strengthened my ability to work under pressure, solve problems effectively, communicate clearly, and adapt quickly to different situations, while always maintaining a strong focus on quality and customer experience

Deputy Manager

Nov 2011 - Mar 2020 • 8 yrs 4 mos

I worked as Deputy Manager of ticketing and rental operations at Ski Lagorai, where I gained solid experience in team coordination, customer service, and daily operations management in a fast-paced environment. I was responsible for managing staff, organizing shifts, and ensuring smooth workflow during peak periods. I focused on maintaining high standards of customer service, assisting clients with their needs, handling requests efficiently, and resolving issues with a problem-solving approach. In addition, I was involved in the sale and rental of sports equipment, providing customers with the most suitable solutions based on their needs and experience level. This required strong communication skills, attention to detail, and the ability to work under pressure while maintaining a positive and professional attitude. This role strengthened my ability to manage responsibilities, work effectively in a team, and deliver reliable and high-quality service, always ensuring customer satisfaction.

Dog Trainer

Mar 2014 - Sep 2018 • 4 yrs 6 mos

I worked as a self-employed dog trainer, supporting owners in improving their dogs’ behavior and communication through practical, tailored training sessions.