
Emmanuel
CRM STRATEGIST
Habilidades

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Experiência profissional
Jobber CRM & Automation Setup for Cleaning Company
Daret Cleaning services • Freelance
Mar 2026 - Present • 2 mos
I worked with a mid-sized cleaning company that was struggling with disorganized operations, missed bookings, and inefficient manual tracking. Their existing system relied heavily on spreadsheets, manual phone calls, and fragmented communication, which often led to double bookings, missed appointments, and delayed client follow-ups. I implemented Jobber CRM from scratch, configuring it to handle online booking, job scheduling, invoicing, and payment integration, ensuring every new lead was automatically captured and routed to the appropriate team member. I also set up workflow automation for recurring jobs, automated reminders for both clients and technicians, and created custom dashboards and reporting systems that provided real-time insights into bookings, completed jobs, revenue, and team performance. Additionally, I integrated Jobber automation features so that client follow-ups and job confirmations were sent automatically, reducing administrative work by more than 70%. To make the system fully functional, I trained the team on Jobber setup, Jobber CRM management, and workflow automation, empowering them to manage their schedules, payments, and communications without manual intervention. Within the first month of deployment, the company saw a 50% reduction in scheduling errors and a 30% improvement in client response time. The system not only improved operational efficiency but also enhanced the client experience, allowing the company to handle more jobs without increasing headcount. Keywords included: Jobber, Jobber CRM, Jobber automation, Jobber setup, workflow automation, dashboard reporting, payment integration, online booking, invoicing setup, job scheduling.
Housecall Pro Integration & Optimization
Mayorex hub • Meio período
Mar 2026 - Present • 2 mos
An HVAC company approached me with challenges in managing service calls, tracking leads, and processing payments. Their previous system was fully manual, leading to missed opportunities, delayed invoicing, and inconsistent customer communication. I implemented Housecall Pro to automate online booking, payment integration, job scheduling, and customer management, ensuring that every call or email from a prospective client was immediately captured in the CRM and converted into a scheduled job. I designed custom workflows and automated reminders for technicians to reduce missed appointments and ensure accurate service completion. Dashboard reporting was set up to track technician performance, job progress, revenue, and customer satisfaction in real-time. I also trained the office team and field staff to use Housecall Pro CRM setup effectively, including creating recurring jobs, invoicing, and integrating automation features that eliminated repetitive manual tasks. The results were immediate: bookings increased by 35%, administrative time was cut in half, and the team could focus on high-value tasks rather than repetitive follow-ups. By leveraging Housecall Pro automation, the company could maintain consistent communication with clients, process payments faster, and maintain accurate records for reporting and compliance. This field service management solution ensured that operations ran smoothly, scaling the business without adding extra staff. Keywords included: Housecall Pro, field service automation, online booking, payment integration, workflow automation, CRM setup, job scheduling, dashboard reporting, automation workflow, invoicing system.
Service Autopilot & LMN System Configuration
Democharts • Freelance
Jan 2026 - Feb 2026 • 1 mo
I partnered with a landscaping company that was struggling to manage client requests, quotes, invoices, and team scheduling. Their processes were highly fragmented, with multiple spreadsheets, emails, and phone calls to track every job. I implemented Service Autopilot and LMN, configuring both platforms to integrate job scheduling, quotes, invoicing, payment collection, and client management into one cohesive workflow. Using automation workflows, I ensured that every new request automatically generated a job, assigned it to the correct technician, sent confirmations to clients, and updated dashboard reporting systems. Custom dashboards gave management real-time visibility into team productivity, revenue, and client satisfaction, allowing for data-driven decision-making. I also trained the staff on CRM setup, job scheduling, and automation workflows, ensuring the system was fully operational and easy to maintain. The transformation was significant: administrative time was reduced by 50%, scheduling conflicts were eliminated, and invoicing accuracy improved dramatically. The company could handle more jobs daily without additional staff, while clients experienced faster response times and smoother communication. The combination of Service Autopilot, LMN, and workflow automation allowed the company to scale efficiently, enhance customer satisfaction, and improve revenue tracking. Keywords included: Service Autopilot, LMN, CRM setup, workflow automation, job scheduling, dashboard reporting, invoicing setup, payment integration, online booking, field service software.