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danyelhernandz

Daniel H Forero

@danyelhernandz

Operations and Administrative Support

Colômbia
Espanhol, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I’m Daniel I help e-commerce businesses and online teams with the operational work behind the scenes. I have 7 months of experience supporting a U.S. retail operation, handling orders, returns, refunds, account issues, documentation, and internal systems. My services include: - E-commerce & order support - Data entry & online research - Task follow-up & documentation - Administrative and back-office support - Information organization. I’m detail-oriented, quick to learn new tools, and comfortable following structured processes Have a task you need handled? Send me a message ... Saiba mais

Habilidades

d
danyelhernandz
Daniel H Forero
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will provide bilingual ecommerce order and back office support
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Concentrix

Customer Support

Concentrix • Período integral

Aug 2024 - Mar 2025 • 7 mos

• Handled U.S. retail customer cases in English involving delivery issues, damaged or incorrect items, returns, refunds, account concerns, gift cards, and unrecognized transactions. • Reviewed orders and handled eligible actions, including cancellations and return-related procedures, according to established policies. • Handled refund-related cases according to return conditions and payment procedures, including refunds to the original payment method or eligible gift-card alternatives. • Worked across several internal systems to review order, account, transaction, and case information and keep records up to date. • Used internal procedures and knowledge resources for policy-specific cases, transferring or escalating issues when additional support was needed. • Documented contact reasons, actions taken, procedures followed, transfers, and other case details needed for continued support.