
Danielle
Strategic Operations and ADHD Accountability Partner
Habilidades

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Portfólio
Experiência profissional
Lead Qualification Specialist
Visionary Outsourcing Solution • Meio período
Aug 2025 - Oct 2025 • 2 mos
As a former transfer agent at Visionary Outsourcing Solution, I specialized in customer qualification and seamless transitions between departments. I managed high-volume calls while maintaining a positive, empathetic tone to ensure a smooth customer experience and high-quality rapport building.
Customer Care Specialist
Vistaprint • Meio período
Apr 2025 - Jul 2025 • 3 mos
I provided omni-channel support via phone, chat, and email for global small business owners. I specialized in troubleshooting design inquiries, managing orders, and delivering high-quality solutions while maintaining excellent customer satisfaction ratings (CSAT).
Customer Service Specialist
ACT • Período integral
May 2024 - Apr 2025 • 11 mos
At Advanced Call Center Technologies I successfully completed intensive professional certification training in customer service and communication. Managed high-volume inbound inquiries, focused on conflict resolution, and utilized multi-tasking software to solve complex client issues efficiently