Dami

CRM & Revenue Operations Automation Specialist

Revitalize Studios

Dec 2023 - Present • 2 yrs 7 mos

Designed and implemented advanced CRM automation systems, revenue operations workflows, sales process automations, and customer lifecycle management solutions for startups, agencies, SaaS businesses, ecommerce companies, and service-based organizations. Focused on helping businesses improve lead management, accelerate sales cycles, increase operational efficiency, and create scalable systems that support long-term growth. Worked extensively with CRM platforms including HubSpot, GoHighLevel, Salesforce, Zoho CRM, Pipedrive, Airtable, Monday.com, and other customer management solutions. Built customized CRM environments that centralized customer data, automated sales activities, improved reporting accuracy, and streamlined communication between teams. Developed automated lead generation and lead qualification systems that captured prospects from websites, landing pages, paid advertising campaigns, social media channels, forms, and third-party applications. Created workflows that automatically assigned leads, updated CRM records, triggered follow-up sequences, generated notifications, and ensured timely engagement with prospects. Implemented sales pipeline automation systems designed to reduce manual administrative work and improve conversion rates. Built automated task creation processes, appointment scheduling workflows, follow-up reminders, opportunity tracking systems, proposal delivery automations, and customer onboarding processes that improved team productivity and customer experience. Created sophisticated workflow automation solutions using Make.com, Zapier, n8n, APIs, and webhooks to connect CRM platforms with marketing software, communication tools, payment gateways, customer support systems, analytics platforms, and internal business applications. Designed scalable integration architectures that ensured reliable data synchronization across multiple systems. Developed customer journey automation frameworks that supported lead nurturing, client onboardin

Business Systems & Integration Consultant

Bridgestone

Dec 2023 - Present • 2 yrs 7 mos

Provided consulting, implementation, and optimization services for businesses seeking to improve efficiency through system integration, workflow automation, CRM implementation, and digital transformation strategies. Worked with startups, agencies, SaaS companies, ecommerce brands, consulting firms, and growing organizations to build connected technology ecosystems that streamline operations and eliminate manual processes. Led discovery sessions with stakeholders to analyze existing workflows, identify operational bottlenecks, document business requirements, and design scalable solutions tailored to specific organizational objectives. Developed automation roadmaps and integration strategies that aligned technology investments with long-term business growth goals. Specialized in connecting business applications through APIs, webhooks, middleware platforms, and automation tools to create seamless data flow across departments. Built integrations between CRM platforms, marketing systems, project management tools, communication platforms, payment processors, ecommerce solutions, customer support software, and reporting systems. Implemented and optimized CRM environments including HubSpot, GoHighLevel, Salesforce, Zoho CRM, Airtable, Pipedrive, and other customer relationship management platforms. Designed automated sales pipelines, lead nurturing systems, customer onboarding workflows, appointment scheduling automations, reporting dashboards, and customer lifecycle management solutions. Developed advanced workflow automation systems using Make.com, n8n, Zapier, and custom integration frameworks. Created multi-step automations that automatically process leads, update records, generate reports, distribute notifications, trigger marketing campaigns, synchronize data, and support internal business operations. Built AI-enhanced business systems using OpenAI and other artificial intelligence technologies to automate content generation, customer support processes, lead qual

Senior SaaS & AI Solutions Architect

Digital Agency

Nov 2023 - Present • 2 yrs 8 mos

Led the architecture, development, and deployment of scalable SaaS platforms, AI-powered business systems, workflow automation infrastructures, and digital transformation solutions for startups, agencies, ecommerce businesses, and growing organizations. Worked directly with founders, business owners, and executive teams to design technology solutions that improve operational efficiency, automate business processes, reduce costs, and support long-term growth. Designed and developed custom SaaS applications, internal business tools, client portals, CRM systems, lead management platforms, and workflow automation ecosystems using modern no-code, low-code, and cloud-based technologies. Specialized in transforming business requirements into scalable software solutions that deliver measurable improvements in productivity, customer experience, and operational performance. Built advanced AI-powered automation systems leveraging OpenAI, ChatGPT, AI assistants, intelligent workflows, automated content generation, lead qualification systems, customer support automation, knowledge base solutions, and business process optimization tools. Created AI-driven workflows capable of processing large volumes of information, generating insights, automating communication, and enhancing decision-making processes. Managed complex API integration projects connecting CRM platforms, ecommerce systems, payment processors, communication tools, analytics platforms, databases, and third-party business applications. Developed reliable integration architectures using APIs, webhooks, middleware solutions, and workflow automation platforms to ensure seamless data synchronization and operational continuity. Designed and optimized CRM ecosystems for sales teams, marketing departments, customer support operations, and service-based businesses. Implemented lead capture systems, automated follow-up sequences, pipeline management workflows, customer onboarding automations, reporting dashboards, and sales