Neil C

Clinic Nurse

Maxicare Healthcare Corporation • Período integral

Mar 2026 - Present • 7 mos

As a Clinic Nurse at Maxicare, I provide patient-centered healthcare services while supporting daily clinic operations and administrative workflows. My responsibilities include coordinating patient appointments, managing consultation and procedure schedules, utilizing Electronic Medical Records (EMR) systems, unified scheduling and queueing systems, and digital patient encounter management platforms, and maintaining accurate clinical documentation while safeguarding sensitive patient information. I demonstrate strong written and verbal communication skills in handling email inquiries and telephone calls from patients, physicians, and external company representatives, including Human Resources personnel requesting medical certificate verification. I ensure that inquiries are handled professionally, accurately, and promptly while observing strict confidentiality standards, data privacy policies, and applicable HIPAA requirements when relevant. I also facilitate communication and coordination among patients, healthcare providers, and external stakeholders to support seamless clinic operations. My responsibilities require strong attention to detail, organization, time management, and problem-solving skills, particularly in managing appointment schedules, addressing patient concerns, coordinating healthcare services, and ensuring proper documentation and information handling. Through this experience, I have developed a strong foundation in healthcare administration, medical virtual assistance, patient coordination, professional correspondence, electronic medical records management, and clinic workflow optimization.

Operations Customer Expert I

Teleperformance • Período integral

Oct 2025 - Apr 2026 • 6 mos

I am working as a customer care agent of a Financial Institution located in USA wherein I handle calls from clients. I work as a Fraud Specialist in Account Security & Claims Department, wherein I received an average of 100%; Scoring 100% in Process Quality, and 10/10 in customer experience surveys.