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Português
$
USD
I will provide remote windows and microsoft 365 IT support
IT Support and Admin Specialist
I run my own IT support and computer repair business in South Wales, working with individuals and small businesses.
I can help with Windows and Microsoft 365 issues, data entry, spreadsheet creation ...
Sobre este Serviço
Are you experiencing an issue with Windows, Microsoft 365 or Active Directory?
I provide friendly, practical remote IT support for individuals and small businesses. I run my own IT support company in South Wales and have hands-on experience resolving everyday technical problems.
I can help with:
- Windows 10 and 11 troubleshooting
- Microsoft 365, Outlook and OneDrive issues
- Software installation and configuration
- Printer, driver and connectivity problems
- Email account setup
- Active Directory user management
- Password resets for authorised users
- Security groups and group membership
- Domain login and basic Group Policy issues
- General computer guidance and training
Support is provided remotely, with packages based on the working time included. Some issues may require replacement hardware, third-party support, additional permissions or on-site work, so a complete fix cannot be guaranteed.
Please contact me before ordering with details of the issue, any error messages and the affected device or service. You must own or be authorised to manage the system. Please never send passwords through Fiverr messages.
Dispositivo:
Desktop
•
Notebook
•
Servidor
•
Impressora
Sistema operacional:
Windows
Meu portfólio
Perguntas frequentes
Do I need to contact you before ordering?
Yes. Please message me with the issue, device, operating system and any error messages. I will confirm whether it is suitable for remote support and recommend the correct package.
How will you access my computer remotely?
Remote support will usually be provided through Microsoft Quick Assist or another agreed and trusted method. You must remain present during the session and can end the connection at any time.
Do I need to provide my password?
No. Please never send passwords through Fiverr messages. If administrator access is required, you should enter the credentials yourself during the remote session.
Can you guarantee that my issue will be fixed?
I will make every reasonable effort to resolve the issue within the purchased time. However, some problems may require replacement hardware, third-party support, additional access or on-site work.
Can you help with Active Directory?
Yes. I can assist authorised administrators with user accounts, password resets, locked accounts, security groups, group membership, domain login problems and basic Group Policy issues.
Can you repair physical hardware remotely?
No. This gig covers remote software and configuration support. I can help diagnose a possible hardware fault, but physical repairs and component replacements cannot be completed remotely.
Can you help if I am completely locked out of my computer?
Remote support requires access to the computer and an internet connection. If you cannot sign in or start a remote session, please contact me before ordering so I can assess the available options.
