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Fiverr Pro
Português
$
USD
Cris-Ann L
@crsnnjy
Operations Administrative Support Professional
Filipinas
Tagalo, Inglês
Sobre mim
I am a detail-oriented Operations and Administrative Support Professional with extensive experience in CRM management, client account administration, and project coordination. I am proficient in tools like HubSpot, Monday.com, and Google Workspace to manage workflows and support remote teams. I specialize in maintaining accurate records, managing billing processes, and ensuring operational efficiency.
Habilidades
Cris-Ann L
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Assistência geral
I will your connecteam virtual assistant
Experiência profissional
OFFLINE PROFESSIONAL SERVICES MANAGER
Connecteam
Nov 2023 - Sep 2026 • 2 yrs 10 mos
Manage client account configurations, administrative workflows, and implementation projects. Process customer charges using an internal pricing matrix, ensuring billing accuracy. Maintain accurate client records, employee information, schedules, and account settings. Coordinate projects through Monday.com, tracking progress, deadlines, and updates. Perform quality checks, troubleshoot issues, and maintain operational documentation.
SUPPORT AMBASSADOR
Airbnb
May 2018 - Nov 2020 • 2 yrs 6 mos
Promoted from Tier 1 to Tier 2, managing escalated cases involving reservations, refunds, payments, and account concerns. Coordinated customer support through phone, email, and chat, ensuring timely issue resolution and accurate case documentation.
SALES & CUSTOMER SERVICE
SiriusXM
Mar 2017 - Apr 2018 • 1 yr 1 mo
Assisted customers with account management, subscription inquiries, billing concerns, and service-related requests. Handled sales and customer service inquiries, providing accurate information and resolving account-related concerns.
