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Português
$
USD
Cristel O
@cristelortega2
Customer Service Representative
Nicarágua
Espanhol, Inglês
Sobre mim
I help healthcare and NDIS businesses in the U.S. and Australia keep records, compliance documentation, and Service Agreements accurate and audit-ready. For 3+ years I've worked as an Administrative & Compliance Virtual Assistant — drafting NDIS Service Agreements, managing patient and participant records inside EHR/EMR systems, and building reporting tools in Excel and Power BI. HIPAA Compliance certified, trained on NDIS Code of Conduct requirements, and certified in Data Analysis with SQL, Excel & Power BI. Bilingual, Spanish/English.
Habilidades
Cristel O
offline •
Conheça meus serviços
Modelos e formatação de documentos
I will draft your ndis service agreements and documents
Experiência profissional
Administrative & Compliance Virtual Assistant
Brave Minds Therapy Services • Freelance
Apr 2024 - Sep 2026 • 2 yrs 5 mos
- Maintained and updated participant records and confidential documentation, ensuring information was organized, accurate, and properly controlled. - Reviewed records and documentation for completeness and accuracy, supporting ongoing compliance and documentation requirements. - Managed digital files and document control processes, ensuring sensitive information was properly organized and maintained. - Prepared service agreements and participant onboarding documentation according to established procedures. - Coordinated staff rosters, shift allocations, availability, and support coverage while maintaining accurate administrative records. - Completed detailed data entry and maintained databases and spreadsheets containing confidential participant information. - Supported administrative workflows requiring strong attention to detail, documentation accuracy, confidentiality, and compliance. - Followed established procedures when handling sensitive records and documentation.
Records & Compliance Virtual Assistant
Opticall BPO • Período integral
Dec 2022 - Feb 2024 • 1 yr 2 mos
- Managed and verified patient information and electronic health records for U.S.-based optical and eye-care practices, ensuring records were complete and accurately updated. - Requested, tracked, and followed up on medical records and supporting documentation, maintaining organized records throughout the patient care workflow. - Reviewed patient and clinical information for accuracy and completeness while handling sensitive healthcare data under strict confidentiality standards. - Coordinated and maintained accurate patient appointments and clinical calendars across multiple systems. - Supported more than 250 eye-care clinics, providing administrative and documentation support related to patient records, prescription reviews, optical lab requests, and customer service. - Handled high-volume inbound and outbound patient communications related to appointments, confirmations, reminders, and follow-ups. - Maintained a professional and patient-focused approach when handling confidential medical information and administrative requests.
