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Business owner, website developer, and technical support professional
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Customer Service Representative II
Spectrum • Período integral
Aug 2019 - Apr 2021 • 1 yr 8 mos
Assisted customers by phone with cable, internet, and telephone services. Demonstrated high performance and technical proficiency, resulting in an advancement to Representative II within one year of employment.
Customer Service Representative
TaskUs • Período integral
Aug 2018 - Aug 2019 • 1 yr
Provided inbound chat support to customers with advertising-related questions. Managed multiple chat sessions simultaneously while maintaining high accuracy and customer satisfaction ratings.