Ozgur Usluoglu
Digital Support Specialist I WordPress I German Turkish
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Portfólio
Experiência profissional
Technical Service Engineer
LucaNet • Período integral
Nov 2025 - Present • 10 mos
• Customer onboarding • SQL database Updates • SSL & XBRL license management • SmartNotes Updates • Technical troubleshooting & stakeholder support
1st Level Support
Ihr IT-Systemhaus - Kompetent und maßgeschneidert • Período integral
Apr 2025 - Nov 2025 • 7 mos
• Creating, processing and resolving tickets and support issues • Receiving and forwarding customer orders • Handling fault reports • Daily reporting and documentation of customer structures
Fachinformatiker Systemintegration
TTC Informatik GmbH • Período integral
Apr 2024 - Apr 2025 • 1 yr
• Installation and configuration of the Windows operating system in Hyper-V • Installation and configuration of ERP systems in client-server architectures • Applying updates and adjusting properties • Performing database backups and restores