SmartTechDesign

Network Engineer

Telecom2 • Período integral

Jun 2022 - Present • 4 yrs 1 mo

Networking & Troubleshooting | Configuration | Remote Support I provide reliable IT support services with a focus on networking, troubleshooting, system configuration, and remote technical support. Whether you're facing network connectivity issues, slow system performance, software errors, or configuration problems, I can help diagnose and resolve them efficiently. My responsibilities include configuring routers, switches, Wi-Fi networks, TCP/IP settings, DNS, DHCP, VPNs, firewalls, and network printers. I troubleshoot LAN/WAN connectivity issues, internet problems, IP conflicts, and device communication errors to ensure stable and secure network performance. I also handle Windows system configuration, software installation, driver updates, email setup, shared folders, user account management, and basic server administration. I can optimize system performance, identify hardware or software faults, and provide practical solutions to minimize downtime. Through secure remote support tools such as AnyDesk or TeamViewer, I assist clients from anywhere by resolving technical issues quickly without requiring an on-site visit. I communicate clearly throughout the process, keeping clients informed and ensuring they understand the solution provided. Services include: Network setup and configuration Network troubleshooting and diagnostics Router, switch, and Wi-Fi configuration TCP/IP, DNS, DHCP, VPN configuration Windows installation and configuration Software installation and troubleshooting Printer and peripheral setup Remote desktop support Performance optimization Security and basic firewall configuration Email and Outlook setup User support and technical consultation I am committed to delivering professional, timely, and dependable IT support tailored to your business or personal needs. My goal is to resolve issues efficiently, improve system reliability, and provide a smooth user experience.