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Akash P
@contactskyvika
Founder CEO, Skyvika Global AI Operations Leader
Índia
Inglês, Hindi
Sobre mim
I am a Global AI Operations Leader with over 20 years of experience building and scaling large-scale operations across Customer Experience, Trust & Safety, and AI. I have led teams of up to 2,000+ resources for the world's largest tech ecosystems. I specialize in designing people, process, and technology systems that allow operations to scale without increasing complexity.
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Akash P
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Tempo médio de resposta: 1 hora
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Experiência profissional
Concentrix
Período integral • 2 yrs 5 mos
Delivery Project Executive (CL7)
Jan 2021 - May 2021 • 4 mos
Led global delivery for a major App store, scaling the program from 30 to over 1,750 resources across Bangalore, Kuala Lumpur, and the EU. Managed platform-safety workflows, improved quality accuracy to 99.5%+, and supported complex election-period requirements. Developed AI-assisted decision-support approaches and error database models.
Delivery project executive (8B)
Nov 2018 - Dec 2020 • 2 yrs 1 mo
Led Trust & Safety operations for a strategic global technology platform. Responsible for delivery performance, quality, and workforce management. Maintained 99.5%+ accuracy while scaling operations from one delivery center to four across multiple geographies, achieving 7x business growth within 25 months.
Service Delivery Manager
Cognizant • Período integral
Dec 2017 - Nov 2018 • 11 mos
Managed Digital Operations for a high-tech account, focusing on customer support operations for the APAC region. Oversaw multiple communication channels including Phone, Chat, and Email to ensure high-quality service delivery and operational efficiency for a valued global client.
