Coach Sam

Cabin Senior

Qatar Airways

Oct 2016 - Sep 2024 • 7 yrs 11 mos

Crew Positioning: Assigning crew members to specific roles based on their strengths and experience to ensure efficient flight operations. Discuss in the briefing the strategy on how to make the flight memorable for the crew and the customers. Crew Performance Assessment: Evaluating the knowledge and service performance of the crew during audit flights to maintain quality standards. Coaching and Mentorship: Providing guidance to new crew members, helping them work efficiently and smartly in line with company procedures. Conflict Mediation: Acting as a mediator in resolving conflicts among crew members, ensuring a harmonious working environment. Safety and Service Compliance: Ensuring all safety protocols are followed and that service standards meet or exceed expectations. Team Leadership: Leading by example as an honest and humble team member, fostering a supportive and cooperative atmosphere. Customer Service Excellence: Delivering exceptional service to passengers in first, business and economy class, addressing and resolving any customer concerns promptly and professionally. Asking feedback from the customers on how their experience was and be open to criticism and compliments. On-Time Performance: Monitoring and contributing to the on-time performance of the flight, ensuring timely departures and arrivals. First Aid Response: Acting as a first aid responder in the event of medical emergencies, ensuring the safety and well-being of passengers and crew.