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Clarisse Menas
@clarissemenas
Customer Service and Creative Virtual Assistant
Filipinas
Inglês, Tagalo
Sobre mim
I'm a dedicated Virtual Assistant, Customer Service Professional, Graphic Designer, and Photo Editor from the Philippines with 8 years of combined experience. I provide reliable customer support via email, chat, and phone, handling inquiries, refunds, and retention with professionalism and care. I also manage inboxes, calendars, CRM systems, and administrative tasks using Zendesk, Salesforce, and Google Workspace. With 5 years of graphic design experience, I create engaging graphics and polished photo edits using Adobe Photoshop/Illustrator and Canva. Let's create something awesome together.
Habilidades
Clarisse Menas
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte ao Cliente
I will provide customer support via email chat, and phone
Experiência profissional
L1 Customer Service Representative - GovAssist LLC
Travel • Período integral
Feb 2025 - Jun 2026 • 1 yr 4 mos
GovAssist LLC Served as an L1 Customer Support Representative and Refund Retention Intern, providing fast, accurate, and empathetic assistance to a global audience across email, chat, phone. Managed high volumes of customer interactions and complex inquiries efficiently using tools like Zendesk to deliver exceptional service quality and maximize customer retention. • Urgent Document Processing: Assisted global clients with time-sensitive and urgent travel documentation, including ESTA, Canada eTA, NZeTA, and US passport applications, ensuring absolute accuracy and swift processing to secure peace of mind for travelers. • Top Performer Recognition: Awarded Kudos Performer (November 2025) for driving exceptional service quality, achieving a 90.1% QA score and 100% QA engagement for the month while managing a high volume of 237 cases and maintaining strong outbound call metrics (averaging 51 calls). • Relationship Management: Maintained a professional demeanor in every interaction, directly supporting service quality standards and strengthening long-term client relationships. • Customer Excellence: Managed and resolved high-volume customer inquiries with professionalism and care, consistently meeting or exceeding satisfaction benchmarks. • Refund Retention Specialization: Selected for the Refund Retention Internship Program, focusing on client engagement strategies, managing financial inquiry resolutions, and strategically presenting retention offers to successfully minimize customer churn. • Complex Case Resolution: Deftly handled complex client cases, providing accurate, detailed information to ensure successful resolution and peace of mind for the customer.
Graphic Designer | Order Processor | Escalated Design Department - PlanetArt LLC
Art+ • Freelance
Oct 2025 - Dec 2025 • 2 mos
PlanetArt LLC • Quarter 4 2024 | Order Processor • Receiving orders: Accepting orders from customers through virtual desktop. • Verifying information: Ensuring that order information is accurate before passing it on to the relevant department etc • Quality Checking: Ensure that color, font, production quality, and other elements meet brand standards. • Quarter 4 2025 | Escalated Design Department • Create and manipulate complex graphics: create, edit, color adjustments, and retouch images. • Review final copies: Check digital and print graphics, visual materials, and other art for quality standards. • Incorporate complex changes: Make adjustments to designs based on client and production team recommendations such as color adjustment, photo positioning etc
Freelance Photo Editor - Letterfest LTD
Freelancing Career • Freelance
Sep 2024 - Dec 2025 • 1 yr 3 mos
Letterfest LTD • Format graphics: Collect, process, and proof graphics files. • Create, edit, and retouch images using Adobe Creative Suite (Photoshop, Camera Raw). • Leverage Generative Fill AI tools to streamline complex edits and adjustments • Incorporate changes: Make adjustments to designs based on QC/Production Team and clients' recommendations. • Establish brand standards: Ensure that design elements meet brand standards.
