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Clark S
@cj_clarkie
Operations and Support Leader
Filipinas
Inglês
Sobre mim
Operations & Business Support Specialist with 10+ years of experience in operations, customer success, project coordination, and process improvement. I help businesses streamline workflows, manage CRM systems, support executives, coordinate projects, and improve operational efficiency. Skilled in Zoho CRM, Zoho Flow, HubSpot, ClickUp, QuickBooks, Zapier, Kajabi, Flodesk, Zendesk, Microsoft 365, and Google Workspace. Proactive, detail-oriented, and committed to delivering quality results while supporting business growth.
Habilidades
Clark S
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Assistência geral
I will create professional sops and process documentation
Experiência profissional
Teleperformance
Período integral • 3 yrs 10 mos
Operations Supervisor Tier 1 & 2
Oct 2016 - Jan 2019 • 2 yrs 3 mos
Supervised a team of 15-18 agents, providing coaching and mentoring to optimize performance. Produced daily reports including KPIs and performance analysis. Conducted weekly call listening sessions and facilitated calibration of quality guidelines. Managed new hire agents and ensured smooth onboarding integration.
Subject Matter Expert
Apr 2016 - Sep 2016 • 5 mos
Demonstrated deep proficiency in best practices within the area of expertise. Conducted call monitoring and provided trend data to site management. Utilized quality monitoring data systems to track performance and delivered actionable data to internal support groups to enhance overall performance.
Travel Specialist
Jan 2015 - Mar 2016 • 1 yr 2 mos
Planned and sold transportation, accommodations, and insurance. Collaborated with clients to determine travel requirements and provided advice on destinations and costs. Booked reservations and handled payment collection. Utilized promotional techniques to market itineraries and tour packages effectively.
