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David A
@chief1981
IT Support Professional
Reino Unido
Inglês
Sobre mim
I am an experienced customer service and IT support professional with a strong background in public-facing roles and accurate record management. I have developed strong communication and organisational skills through technical support and supervisory roles. I am reliable, approachable, and adaptable, with the ability to prioritise tasks and work calmly under pressure.
Habilidades
David A
offline •
Tempo médio de resposta: 5 horas
Conheça meus serviços
Sites Personalizados
I will build a custom react and node js web application
Experiência profissional
Capgemini
4 yrs 8 mos
Service Desk Analyst
Mar 2021 - Aug 2023 • 2 yrs 5 mos
Provided IT support within the Scottish Water contract, assisting users with technical issues and maintaining accurate records of support requests and resolutions. Produced process documentation and helped support and train new staff members. Created spreadsheet trackers to assist team organization.
Service Desk Analyst
Sep 2018 - Apr 2019 • 7 mos
Provided first-line IT support within the Scottish Water contract, assisting users with technical and account-related issues while maintaining accurate records and following established procedures.
Server Team Support
Jan 2012 - Sep 2013 • 1 yr 8 mos
Worked within the Westminster City Council server support team assisting with system monitoring, backups, troubleshooting and disaster recovery procedures. Prepared reports and contributed to operational updates and conference calls.
