Baliqis Lydia

AI Customer Support & Helpdesk Automation Specialist

Dental Anesthesia • Freelance

Apr 2026 - Apr 2026 • 0 mos

I help businesses improve customer support by setting up smarter helpdesk systems, AI chatbots and automated customer service workflows. My focus is on helping teams respond faster, organize customer conversations and reduce repetitive support tasks without making the customer experience feel robotic. I work with customer support platforms and tools such as Intercom, Zendesk, Gorgias, HubSpot CRM and Fin AI, depending on the project requirements. This can include helpdesk setup, live chat configuration, AI chatbot setup, support inbox organization, ticket routing, customer information management and workflow automation. I help businesses create more organized support processes, from answering common questions and directing customers to the right resources to managing incoming tickets and improving how support teams handle customer requests. My work can also involve AI customer service automation, chatbot knowledge sources, product tours, customer onboarding, support workflows, CRM integration and automated follow ups where supported by the platform. For eCommerce businesses, I understand the importance of connecting customer support with order questions, product information and common customer concerns. For SaaS companies, I focus on making product support, onboarding and customer communication easier to manage. I pay attention to the actual customer journey, so automation supports the team rather than creating more confusion for customers. Whether a business needs an Intercom chatbot, Zendesk automation, Gorgias support workflows, HubSpot CRM integration or a more organized AI helpdesk, I focus on building a practical solution around its needs. My goal is to help businesses deliver more consistent customer support while giving their teams more time to handle the conversations that need a human touch.

Chatbot & Conversational AI Automation Specialist

HEALTH NIB • Freelance

Jan 2026 - Jan 2026 • 0 mos

I help businesses use chatbots and conversational automation to handle customer questions, qualify leads, capture inquiries and improve communication across their websites and messaging channels. My work focuses on chatbot setup, AI chatbot development, live chat automation, lead generation bots and conversational workflows using platforms such as ManyChat, Kommo, Landbot, UChat, Tawk.to, Chatfuel, Botpress, Voiceflow and n8n. Depending on the business and its requirements, I can help structure chatbot conversations, create automated responses, organize frequently asked questions, collect customer information and guide prospects toward the next step. This may include booking inquiries, service questions, lead qualification, customer onboarding and follow up automation. I also work with workflow automation and integrations to connect chatbot interactions with CRMs, forms, webhooks and other business tools where supported. The goal is to reduce manual work while keeping the conversation useful and easy to follow. For businesses using WhatsApp, website chat or social messaging, I can help organize conversational flows that give customers clearer answers and help teams manage incoming inquiries more efficiently. I understand that a good chatbot needs more than a collection of automated messages. It needs a clear purpose, sensible conversation paths, relevant answers and an appropriate way to transfer complex questions to a human when necessary. Whether you need a ManyChat automation, a Landbot lead generation chatbot, a Botpress AI assistant, a Voiceflow conversational experience or an n8n workflow connecting your tools, I focus on creating a solution that fits your business process. The aim is simple: make customer communication easier, capture opportunities more effectively and remove unnecessary manual steps.