KENDRA

Senior Project Manager

LLC4ARAB • Freelance

Oct 2024 - Present • 1 yr 9 mos

Managed end-to-end project delivery from initiation to completion, ensuring alignment with business goals and client expectations. Coordinated cross-functional teams including design, development, marketing, and operations to maintain smooth collaboration and clear communication throughout all project phases. Defined project scope, objectives, timelines, and deliverables while allocating resources effectively to maximize productivity. Tracked key performance indicators (KPIs) and project milestones using project management tools, providing regular status updates and reports to stakeholders. Identified potential risks early and implemented mitigation strategies to avoid delays or budget overruns. Maintained strict control over project budgets, ensuring cost efficiency without compromising quality. Facilitated meetings, monitored team performance, and resolved issues proactively to keep projects on track. Ensured all deliverables met quality standards and were completed on time. Continuously improved workflows and processes to enhance team efficiency and overall project outcomes.

CRM Manager

Maggies Mall • Freelance

Oct 2024 - Present • 1 yr 9 mos

Implemented and managed CRM systems to streamline customer data, sales pipelines, and communication workflows. Led the customization and configuration of CRM tools to align with business goals, ensuring accurate data tracking and reporting. Automated repetitive processes such as lead nurturing, email campaigns, and follow-ups to improve efficiency and reduce manual workload. Analyzed customer behavior and engagement metrics to develop strategies that increased retention and customer satisfaction. Collaborated with marketing and sales teams to optimize the customer journey from lead generation to conversion. Generated detailed performance reports and dashboards to support data-driven decision-making. Provided training and support to team members on CRM usage and best practices, improving overall adoption and productivity. Continuously evaluated and improved CRM processes to enhance performance, scalability, and user experience.

Virtual Executive Assistant

Daily Token Diary • Freelance

Jul 2024 - Present • 2 yrs

Provided high-level administrative and operational support to executives in a remote work environment. Managed complex calendars, scheduled meetings across multiple time zones, and coordinated appointments to ensure efficient time management. Handled email correspondence, drafted professional responses, and maintained organized inbox systems to prioritize critical communications. Assisted with document preparation, presentations, and reports, ensuring accuracy and professionalism. Coordinated travel arrangements, virtual meetings, and client communications while maintaining confidentiality and attention to detail. Acted as a point of contact between executives and internal or external stakeholders, ensuring smooth communication and workflow. Improved administrative processes and implemented tools to enhance productivity and organization.