
Savannah London
Paraplanner
Habilidades

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Experiência profissional
Self-employed Paraplanner
Prudential • Freelance
Oct 2023 - Present • 3 yrs 1 mo
Supporting Advisers across the entire case lifecycle on the vNext CRM system, from FactFind through pre-approval to case submission, taking end-to-end ownership of case files, records, and adhering to departmental and Consumer Duty standards. Researching and analysing clients' existing policies, pensions, and schemes across multiple software platforms to support accurate, compliant recommendations and maintain excellent data quality. Making case edits and revisions as necessary, ensuring cases remain accurate and audit-ready throughout the approval process. Keeping workflow records continuously up to date to enable accurate, timely management information across a busy, multi-client workload. Proactively flagging over/under capacity to clients and stakeholders, adjusting workflows to keep case volumes accurately reflected and manageable. Championing best practice across all adviser support and client-facing processes, ensuring consistent process and output quality. Acting as a key point of contact between Compliance specialists, advisers, and colleagues to ensure effective communication and a consistently great customer experience.