Catalina Hm

Project Manager / Technical lead

Karita Education Services • Freelance

Feb 2025 - Present • 1 yr 3 mos

Led the design and implementation of a custom admin system (lightweight ERP) to centralize operational processes, tasks, records, and payments, replacing fragmented tools with a single integrated platform. Key responsibilities: 1. Managed and coordinated internal and external development teams, ensuring quality standards and best practices 2. Planned and tracked project tasks, timelines, and resource allocation while keeping stakeholders informed 3. Led technical execution including API integrations, website updates, and data processes 4. Designed and modeled automations, workflows, and decision trees, selecting appropriate tools and platforms 5. Participated in technical decision-making by recommending technologies, frameworks, and architectures aligned with business and technical goals 6. Translated business requirements into clear, actionable technical tasks 7. ontributed to development when required and reviewed code to ensure consistency and quality 8. Stayed up to date with relevant technologies to continuously improve system performance

Project Manager

KPMG • Período integral

Aug 2024 - Jan 2025 • 5 mos

Worked with cross-functional and international teams to support the evaluation, design, and implementation of tools, technological solutions, and operational processes across service lines. Key responsibilities: 1. Collaborated with project teams to analyze requirements and support the implementation of new tools and operational solutions 2. Facilitated technical requirements to define appropriate software, integrations, system architectures, and design patterns 3. Coordinated with service line teams, external vendors, and technology teams, including international teams in Costa Rica and Spain, to ensure high-quality deliverables 4. Developed and documented technical specifications and final reports in compliance with internal policies and procedures 5. Implemented process automation using Power Automate, reducing execution time and improving operational efficiency 6. Ensured proper testing and validation of applications and solutions prior to delivery

Project Manager

Ogilvy • Período integral

May 2023 - Jul 2024 • 1 yr 2 mos

Managed day-to-day operations for a global client program, working in English with international teams, clients, resellers, and distributors. Key responsibilities: 1. Client and team communication in English, including professional written correspondence 2. Data analysis and reporting using Power BI and Looker Studio 3. End-to-end ticket management through the client portal and webmail 4. Guidance on brand usage for resellers and partners 5. Coordination with resellers and distributors to resolve payment discrepancies and collect banking details 6. Scheduling and control of payment dates via client portals and manual tracking spreadsheets 7. User access management (add, block, and modify users within the client program) 8. Content creation and coordination of email marketing campaigns 9. Planning, configuration, and monitoring of triggered email workflows