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Cassandra H
@cassandra_4022
IT Support Specialist
Estados Unidos
Inglês
Sobre mim
I am a BSIT Graduate with 10+ years of technical experience spanning hardware/software support, database management, and customer-facing technical solutions. I am skilled in troubleshooting, networking, and cloud technologies. I have a proven track record supporting nationwide field teams and streamlining system implementations.
Habilidades
Cassandra H
offline •
Tempo médio de resposta: 8 horas
Conheça meus serviços
Wordpress
I will build websites cheap due to being newer at it
Experiência profissional
Hardware/Software Specialist
Nielsen • Período integral
May 2015 - Present • 11 yrs
Manage 30+ daily support calls from field reps, troubleshooting hardware/software issues and verifying completed work. Utilize multiple ticketing systems to resolve escalations and track performance. Develop custom search tables and platform configurations to meet project needs. Collaborate with management to create training checklists and documentation, reducing onboarding time by 20%. Research escalations and provide solutions for newly implemented platforms.
Shift Manager
Pizza Hut
Jan 2010 - Jan 2012 • 2 yrs
