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carlos_ivan11

Carlos I

@carlos_ivan11

Bilingual Legal Intake Specialist

Nicarágua
Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Bilingual Legal Operations and Intake Specialist with over 4.5 years of experience managing high-volume client relations for US-based markets. I specialize in screening potential new clients, evaluating case viability, and mastering legal tech platforms like Filevine and Salesforce. I maintain a consistent 100% Quality Assurance score while delivering empathetic, culturally sensitive support.... Saiba mais

Habilidades

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carlos_ivan11
Carlos I
offline • 

Conheça meus serviços

Assistência geral
I will provide bilingual legal intake and client screening for law firms
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Ibex_

Bilingual Data Operations & Customer Support Representative (Lyft Account)

Ibex • Período integral

Jun 2023 - Jun 2025 • 2 yrs

Provided customer service support for Lyft's rider and driver platform, handling inbound calls and live chat inquiries related to trip issues, fare disputes, payments, and app functionality. Resolved complaints involving incorrect charges, canceled rides, and lost items, while maintaining accurate case documentation in Zendesk. Collaborated with team members to identify recurring issues and suggested process improvements. Consistently met quality, response time, and customer satisfaction metrics (KPIs) in a fast-paced, high-volume environment.

Teleperformance

Bilingual Operations & Multi-Stakeholder Support Representative (DoorDash Account)

Teleperformance • Período integral

Jan 2022 - Jun 2023 • 1 yr 5 mos

Mastered Salesforce CRM to research accounts and track delivery logistics. Managed conflict resolution across customers, merchants, and couriers to ensure fulfillment. Investigated financial discrepancies and optimized communication loops under strict KPI-driven quality standards while managing live chat and phone channels.