
Caitlin E.
PMP Certified Project Manager and UGC Creator
Habilidades

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Experiência profissional
Implementation Project Manager
Health.gov
Sep 2019 - Present • 7 yrs
Led end-to-end implementation of cloud-based SaaS platforms, driving client onboarding, user adoption, and successful go-live across enterprise and mid-market accounts Managed 5–8 concurrent implementations, ensuring timely onboarding and accelerating user adoption within the first 30–45 days Facilitated kickoff meetings and requirements workshops to define scope, align on business needs, and translate requirements into system configurations, reporting solutions, and workflow enhancements Developed and maintained project plans, RAID logs, and executive dashboards to track implementation progress, risks, KPIs, and performance metrics Partnered with cross-functional teams (Product, IT, Operations) to support system configuration, data validation, and reporting accuracy, leveraging Boolean logic and data analysis to ensure quality and consistency Supported adoption of AI-enabled platform features by guiding users through onboarding, training, and post-launch optimization to improve engagement and efficiency Reduced implementation cycle time by 20% and improved on-time delivery to 95%+ through process optimization, proactive risk management, and cross-functional alignment