c
c_mesquitabr

Claudia M.

@c_mesquitabr

Remote Administrative and Commercial Assistant

Portugal
Português, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I'm a Customer Support and Virtual Assistance professional with 20+ years of experience across customer service, administration, sales support, hospitality, and client relations. I help businesses deliver a professional customer experience through email and chat support, CRM management, lead follow-up, administrative support, customer inquiries, and problem-solving. I'm organized, reliable, detail-oriented, and comfortable using digital and AI tools. Native Brazilian Portuguese speaker, based in Porto, Portugal. Fluent in English (C1).... Saiba mais

Habilidades

c
c_mesquitabr
Claudia M.
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will be your portuguese customer support and virtual assistant
A partir deUS$ 15 /projetoMais detalhes
Mensagens e e-mails
I will manage your CRM, organize leads and handle customer follow ups
A partir deUS$ 20 /projetoMais detalhes

Portfólio

Experiência profissional

CM_Virtual Solutions

Customer Support & Virtual Assistant |

CM Virtual Solutions • Autônomo

Dec 2020 - Present • 5 yrs 11 mos

Support small businesses with customer communication, CRM management, lead follow-up, sales and administrative support, digital tools, and process organization. Manage customer inquiries across email, phone, and digital channels, helping businesses improve client relationships and day-to-day operations.

Engel_& Völkers Americas: Global Recognition. Local Expertise.

Real Estate Consultant

Engel & Völkers Americas: Global Recognition. Local Expertise. • Período integral

Aug 2022 - Jan 2023 • 5 mos

Provided personalized support to clients throughout the real estate sales process, identified customer needs, managed follow-ups, supported negotiations, and maintained professional client relationships. Focused on delivering a high-quality customer experience and building trust throughout the process. Industry:

Keller_Williams Realty

Real Estate Consultant

Keller Williams Realty • Período integral

Jun 2021 - Aug 2022 • 1 yr 2 mos

Supported clients throughout the real estate process, identified their needs, managed follow-ups, maintained client relationships, and supported negotiations and sales processes. Organized client information and provided personalized assistance throughout the customer journey.