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Português
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Byren M
@byrenm
IT Technical Manager
África do Sul
Inglês
Sobre mim
I am a results-driven IT Technical Manager with over 15 years of experience across IT support, networking, VoIP, and cloud services. I have a strong hands-on background in 3CX, MikroTik, and Microsoft 365, with over 5 years of experience leading technical teams and managing complex infrastructure projects.
Habilidades
Byren M
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte Técnico
I will do remote IT support
Experiência profissional
IT Technical Manager
Maverick • Período integral
Jan 2021 - Sep 2026 • 5 yrs 8 mos
IT Support Specialist | Networking | VoIP | Remote Technical Support I am an IT professional with over 15 years of hands-on experience in IT support, networking, VoIP systems and business IT infrastructure. I help businesses and individuals resolve technical issues, improve connectivity and maintain reliable IT operations. As a former IT Technical Manager at Maverick Cloud Services, I combined technical troubleshooting with team leadership, helpdesk management and multi-site support. PROFESSIONAL EXPERIENCE & KEY ACHIEVEMENTS IT Technical Manager – Maverick Cloud Services - Managed a team of three technicians, coordinating helpdesk operations, workloads and technical escalations. - Supported business IT infrastructure, connectivity and communications. - Troubleshot complex hardware, software and network issues. - Coordinated remote and onsite technical support. Multi-Site IT, Connectivity & VoIP Support - Supported connectivity and VoIP services across **12 Maverick MTN franchise stores**. - Troubleshot fibre, LTE, routers and network connectivity. - Supported business telephone systems and remote technical assistance. - Assisted with IT issues affecting head office and call centre operations. - Helped establish the helpdesk function as Helpdesk Supervisor, supporting first-, second- and third-line issues. TECHNICAL SKILLS AND AREAS OF EXPERTISE IT Support: Windows 10/11, hardware and software troubleshooting, Microsoft 365, email, printers and remote support. Networking: MikroTik routers, Ubiquiti UniFi, small-business network setup, fibre, LTE and wireless connectivity. VoIP: 3CX and Yeastar PBX deployment, configuration, SIP trunks and telephone troubleshooting. IT Operations: Helpdesk coordination, escalation management, technical documentation and customer support. WHY WORK WITH ME? My experience supporting multiple business locations and managing a technical team has strengthened my troubleshooting, communication and problem-solving abilities.
