
Muhammad Burhan
Zoho CRM Developer , Zoho One Expert , CRM Automation Specialist
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Portfólio
Experiência profissional
Zoho Developer & CRM Automation Specialist
Upwork • Freelance
Dec 2019 - Present • 6 yrs 7 mos
Helped startups, SMBs, and enterprises across the USA, UK, UAE, and Australia implement, customize, and optimize Zoho One and Salesforce solutions to streamline sales, operations, finance, and customer support. Key Responsibilities - Implemented Zoho One solutions including Zoho CRM, Zoho Creator, Zoho Books, Zoho Desk, Zoho Flow, Projects, Inventory, and SalesIQ. - Customized Zoho CRM with modules, layouts, workflows, Blueprints, validation rules, and automation. - Developed Zoho Creator applications using Deluge scripting for custom business processes. - Built workflow automation, approval processes, and business process automation to reduce manual work. - Integrated Zoho with WhatsApp, Stripe, Zoom, Google Workspace, QuickBooks, and third-party APIs. - Performed CRM migration, data import, data cleanup, and CRM optimization from HubSpot, - Pipedrive, Excel, and other platforms. - Delivered user training, documentation, CRM consulting, and long-term support.