Bea

IT Support Specialist / Network Technician

Freelancing Career • Período integral

Jan 2015 - Present • 11 yrs 4 mos

IT professional with over 10 years of hands-on experience in network infrastructure, technical support, and system administration. Currently working at a Brazilian internet service provider (ISP (Exon Technology)), where I am responsible for configuring, maintaining, and troubleshooting network environments, including fiber optic systems, ONTs, routers, and client-side connectivity. Extensive experience in diagnosing and resolving hardware and software issues, improving system performance, and ensuring stable and secure network operations. Skilled in remote support, malware removal, system optimization, and advanced troubleshooting for both residential and business users. Strong background in working with network devices, firmware updates, configuration backups, and rapid deployment of solutions in high-demand environments. Known for problem-solving efficiency, attention to detail, and the ability to quickly identify root causes of technical issues. Passionate about technology and continuously improving skills in software development, networking, and system optimization, aiming to deliver reliable, fast, and professional IT solutions. Providing fast, secure, and efficient remote support solutions tailored to client needs.