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Experiência profissional
IT Marketing product manager
Deloitte • Período integral
Apr 2023 - Present • 3 yrs 4 mos
Currently leading the digital transformation project for Recheio brands in Service, Sales and Marketing streams. This project aims to give a 360 view of client for customer service, sales and marketing teams through Salesforce tecnology and support its operational processes. note: I am not working at Deloitte right now but fiverr platform didn't allow me to choose the right one - Recheio (a B2B retail company from Jeronimo Martins group in Portugal)
Tech senior consultant
Deloitte Digital • Período integral
Aug 2019 - Apr 2023 • 3 yrs 8 mos
Gas & Power sector - PMO & Functional team leader (Mar/2023 - May/2023) I led the work stream responsible for transferring the B2C gas & power operation from the legacy system to the new CRM (Microsoft Dynamics for Service). In this transition period, we are ensuring that all operational processes are integrated, data is migrated and that users are trained to be able to use the new CRM. Main technology: Microsoft Dynamics (Service) Healthcare sector - PMO & Functional team leader (Jan/2022 - Mar/2023) I was a tech senior consultant working on the digital transformation in one of the biggest healthcare providers in Portugal. Our team is supporting the CRM implementation within Service, Marketing and Field Service clouds. My main tasks as a functional team leader include business requirements identification and refinement, supporting the user stories definition, tests, users hypercare and change management. Main technology: Salesforce (Service) Energy - Oil, Gas & Power - Functional consultant Experience on Sales CRM and CPQ/CLM software implementation and support on the energy industry. My main tasks as a functional consultant included analysis of the client requirements and data, change management, data architecture strategy and establish communication between the customer and the technical team. I was responsible for the design and implementation of contract lifecycle management software. Experienced in Agile projects with Scrum approach. Main technologies: Dynamics (Sales) and Apttus