b
brunajales

Bruna Jales

@brunajales

Customer Service, Operations Specialist, Excel and Word

Brasil
Inglês, Espanhol, Português
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I'm Bruna, a Customer Service and Operations professional with 8+ years of experience in B2B service, order management, process improvement, and data analysis. I help businesses optimize customer service operations, monitor KPIs, and build clear reports and dashboards. My expertise includes Customer Experience, Excel, and complaint management. I’ve achieved results like reducing order processing time by 25% and increasing CSAT by 18%. Organized, proactive, and focused on efficiency.... Saiba mais

Habilidades

b
brunajales
Bruna Jales
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Sucesso do cliente
I will customer service and experience improvement
A partir deUS$ 60 /projetoMais detalhes
Edição de texto
I will portuguese proofreading grammar fix
A partir deUS$ 10 /projetoMais detalhes

Portfólio

Experiência profissional

Titan_Truck Equipment & Accessories

Customer Service Analyst

Titan Truck Equipment & Accessories • Período integral

Dec 2020 - Jun 2026 • 5 yrs 6 mos

End-to-end order management, from receipt to final delivery. Direct coordination with Supply Chain, Logistics, Sales, and Finance departments to resolve outstanding issues and align processes. Analysis of performance indicators (SLA, OTIF, CSAT) and preparation of management reports. Development of action plans to reduce billing errors and delivery delays. Creation of Power BI dashboards to monitor operational performance. Training of new employees and standardization of internal procedures.