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briandagoat

Brian

@briandagoat

Freelancer

Estados Unidos
Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Active-duty U.S. Army IT Specialist with about six years of experience in technical support, networking, help desk operations, and leadership. I’m Security+, CCNA, and ITIL 4 certified, with hands-on experience using generative AI for research, troubleshooting, workflow improvement, and automation.... Saiba mais

Habilidades

b
briandagoat
Brian
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Implementação e Implantação de IA
I will create a custom ai automation workflow for your business
A partir deUS$ 35 /projetoMais detalhes

Experiência profissional

US_Army

IT Specialist

US Army

Mar 2020 - Present • 6 yrs 7 mos

• Supervised help desk workflow and led resolution of end-user technical issues in an Army enterprise environment. • Guided technicians on hardware, software, account, and connectivity troubleshooting and coordinated escalations as needed. • Balanced technical support, customer service, and supervisory responsibilities while supporting users across the organization