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Brandon C.
@brandon_car
Salesforce and RevOps Manager
Estados Unidos
Inglês
Sobre mim
As an experienced Sales Operations Manager and Certified Administrator, I've helped implement and configure many Salesforce solutions, helping businesses define best practices, make iterative improvements to manage change and develop training content to ease adoption and enable teams. Whether it's Sales, Service, Community Cloud, or Digital Engagement, I can help you.
Habilidades
Brandon C.
offline •
Conheça meus serviços
Gerenciamento de CRM
I will configure and optimize your salesforce org
Experiência profissional
Project Manager, Sales Strategy & Operations (Contract)
DoorDash • Freelance
Feb 2026 - Jul 2026 • 5 mos
• Conducted outbound B2B sales outreach via email, phone, SMS, and in-person visits; educate restaurant partners on the impact and value of faster preparation times and recruit merchants into the speed improvement program. • Onboarded merchants, establish clear speed and business goals, and co-develop actionable next steps to reduce preparation times and increase revenue. • Served as primary post-onboarding contact: monitor performance vs. speed goals, provide tailored coaching, troubleshoot technical and operational challenges, and implement incentive strategies to re-engage under-performing merchants. • Captured and share success stories, best practices, blockers, and motivators across teams; document insights and recommend improvements to playbooks and workflows; experiment with onboarding and success approaches, and integrate learnings into program strategy.
CAKE
Período integral • 6 yrs 4 mos
Senior Manager, Operations Solutions
Jan 2021 - Jan 2024 • 3 yrs
• Redesigned GTM processes across Sales, Operations, Marketing, CS, and Finance, standardizing to Salesforce best practices to streamline handoffs and scale B2B SaaS company. • Established pipeline governance and a forecasting cadence; defined KPIs and built executive dashboards in Salesforce/Domo to improve visibility and deal execution. • Product Manager and Admin for Salesforce org of 200+ users; owned roadmap, data architecture, automation (Flows), and integrations including CPQ, DocuSign, Outreach, HubSpot, Jira, Zapier, Formstack, Calendly, and Guru. • Deployed ChurnZero with health scoring and automated plays, enabling proactive CS motions and earlier risk mitigation.
Head of Customer Operations, Business Enablement
Aug 2017 - Dec 2020 • 3 yrs 4 mos
• Led a team of Enablement Specialists and Project Managers to oversee the implementation, user training, process documentation, and support of all Customer Operations-related business enablement tools and processes for Sysco's CAKE line of products. • Served as a trusted advisor to the VP of Customer Operations to elevate and amplify the operations organization's capacity, capability, and effectiveness, including being a sounding board, and served as liaison or proxy when needed. • Worked cross-functionally with key stakeholders in Operations, Sales, Product, and Marketing to manage the development and deployment of productivity-enhancing business systems as they relate to assigned projects, organizational scaling, and automation efforts. • Collaborated with VP and departmental leadership teams to construct annual budgets, define go-to-market strategy, territory alignment, and strategic business goals, devising tailored proposals for increased efficiency and reduced operating costs. • Managed an annual software and systems operating budget of $400,000, including platforms such as Salesforce Sales & Service Cloud, Communities, Digital Engagement, DocuSign Gen and eSignature, Domo, Calendly, Guru, Formstack, and HubSpot.
