Amazon Coach

Amazon Marketplace Consultant

Jan 2023 - Present • 3 yrs 4 mos

- Directed end-to-end Amazon operations for global consumer brands across EU and North American marketplaces, contributing to multi-million-euro annual marketplace revenue. - Managed marketplace expansion and daily operations for a leading EU account generating over EUR 6M annually across four regional Amazon stores. - Built and maintained supplier relationships with 30+ European vendors, overseeing procurement, compliance verification, pricing control, and distribution coordination. - Led all Seller Central functions including catalog management, listing creation, flat file processing, FBA logistics planning, inventory analysis, and operational troubleshooting. - Resolved critical account issues involving suspensions, ASIN restrictions, IP disputes, and policy enforcement through strategic escalation and compliance documentation. - Conducted FBA reimbursement audits that recovered substantial financial losses from damaged inventory, fulfillment discrepancies, and overcharged Amazon fees. - Implemented review acquisition initiatives and MAP enforcement procedures to strengthen brand positioning and marketplace competitiveness.

Amazon Operations Manager

Apr 2022 - Dec 2022 • 8 mos

- Managed 20+ Amazon seller accounts across US & CA marketplaces for multiple e-commerce brands. - Executed end-to-end Seller Central operations including listings, inventory planning, FBA shipments, repricing, and account health management. - Improved product visibility and conversion rates through A+ Content, Brand Story, and listing optimization strategies. - Coordinated with suppliers and 3PL partners to maintain inventory flow during Prime Day and Q4 peak seasons. - Reduced operational issues by handling case management, reimbursement claims, and performance-related escalations.