Pankaj Joshi

Senior Development Manager | AI-Driven Telecom & SaaS Platforms

Clixxo BroadBand Pvt Lrd

Jun 2025 - Present • 11 mos

As a Senior Development Manager, I lead the architecture, end-to-end development, and production delivery of a Custom ERP for telecom device manufacturing and rental (PRI/SIP gateways, ports) along with a multi-tenant IP PBX and CCaaS platform. I specialize in AI-accelerated engineering, using Cursor AI IDE, Claude AI coding, OpenAI Codex, and Replit to rapidly design, prototype, and ship scalable systems. This approach enables faster MVP cycles, cleaner architecture, and continuous innovation. The platform is built on FreeSWITCH, Asterisk, and custom Node.js/Python microservices, delivering carrier-grade, API-first communication solutions for enterprises and service providers. Key Responsibilities • Own complete product lifecycle from concept to production • Lead development of CCaaS features: IVR, ACD, AI dialers, agent monitoring, analytics • Integrate CRMs, AI assistants, and ticketing systems via REST APIs & webhooks • Drive AI middleware for call summarization, bot-to-agent handoff, and insights • Lead cross-functional teams (Node.js, Python, DevOps, UI/UX) • Run Agile sprints, CI/CD pipelines, and release management • Architect cloud & on-prem deployments using Docker • Ensure reliability, security, and observability with Prometheus & Grafana Tech Stack FreeSWITCH, Asterisk, SIP, WebRTC, Node.js, NestJS, Next.js, Python, PostgreSQL, Redis, REST APIs, Docker, Prometheus, Grafana, Cursor AI, Claude AI, OpenAI Codex, Replit 2026 Focus AI-first development • MVP-to-scale delivery • Telecom automation • Cloud-native systems • Business-driven engineering leadership

Senior porject Manager

Gventure Pvt Ltd • Período integral

Jul 2023 - Jun 2024 • 11 mos

Experienced Senior Project Manager with a proven record of delivering cloud-based telecom platforms, CPaaS/UCaaS solutions, and enterprise communication systems. Expertise in VoIP, IVR, SIP, IP PBX, Contact Center platforms, and AI-driven automation. Skilled in leading cross-functional global teams, managing end-to-end SDLC, and delivering high-availability cloud solutions on time and within scope. Strong background in Agile, Scrum, and Waterfall project management, stakeholder communication, and technical roadmap planning. Key Projects Roshan Telecom – CPaaS & IVR Platform Led development of: • Enterprise IVR systems • CPaaS communication APIs • Cloud-based call routing platforms • Scalable carrier-grade infrastructure Supporting: SIP, VoIP, Asterisk, FreeSWITCH, API integrations, CRM connectivity UCaaS Enterprise Communication Platform Delivered a multi-tenant UCaaS platform with: • IVR management • Predictive dialers • Agent monitoring dashboards • SMS & email broadcasting • Fax broadcasting • Social media integrations • Campaign automation • Role-based access control • AAA authentication system Included: • CMS platform • E-commerce integration • Unified communication dashboard • API-first architecture Core Keywords IT Project Manager, Program Manager, Telecom Project Manager, VoIP Engineer, CPaaS, UCaaS, CCaaS, SIP, IP PBX, Contact Center, IVR, Cloud Architecture, AWS, Docker, Kubernetes, Agile, Scrum, DevOps, AI Automation, CRM Integration, SaaS Platforms, Digital Transformation What Recruiters Find Valuable • Cloud migration leadership • Telecom modernization • Enterprise SaaS delivery • AI automation projects • Stakeholder management • Large-scale system delivery