a
avrien_anderson

Avrien A

@avrien_anderson

Artificial Intelligence Conversation Designer

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an organized, detail-oriented professional with over a decade of experience in client-facing roles, remote collaboration, and operational support. I am skilled at anticipating what people need, managing competing priorities, and communicating clearly across teams and stakeholders.... Saiba mais

Habilidades

a
avrien_anderson
Avrien A
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will be your remote executive assistant
A partir deUS$ 40 /projetoMais detalhes

Experiência profissional

Thermo_Fisher Scientific

Artificial Intelligence Conversation Designer

Thermo Fisher Scientific

Dec 2022 - Present • 3 yrs 5 mos

Manage day-to-day operations of the chat and messaging support channel, ensuring quality, consistency, and responsiveness for a global customer base. Oversee chatbot performance and proactively identify opportunities to optimize workflows and expand service coverage. Coordinate across internal business partners to develop and implement new chatbot processes, maintaining clear documentation and communication throughout. Track and analyze channel metrics to surface trends, flag issues, and inform continuous improvement efforts.