a
aviralsrivas768

Aviral S

@aviralsrivas768

Customer Support Virtual Assistance Professional

Índia
Inglês, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a reliable and detail-oriented Customer Support & Virtual Assistance professional with 8+ years of experience supporting global organizations like American Express, Airbnb, and Amazon. I bring a customer-first approach with strong attention to detail, clear communication, and problem-solving ability in fast-paced international environments.... Saiba mais

Habilidades

a
aviralsrivas768
Aviral S
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will be your customer support virtual assistant
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

American_Express

Lead New Accounts Analyst / Job Content Coach

American Express • Período integral

Apr 2022 - Sep 2026 • 4 yrs 5 mos

Supported U.S. Cardmembers across onboarding and account-related processes in a highly regulated financial-services environment. Identified operational trends and performance gaps while collaborating with Quality and Process Excellence teams. Selected as a Job Content Coach to mentor new employees, providing one-to-one coaching and floor support, achieving a 100% certification success rate for coached batches.

British_Airways

Service Advisor

British Airways • Período integral

Dec 2018 - Jul 2020 • 1 yr 7 mos

Provided end-to-end customer support for flight bookings, disruptions, refunds, and policy-related issues. Handled high-pressure customer situations professionally and empathetically. Assisted customers with complex travel-related problems and worked with internal teams to resolve service issues while maintaining quality and compliance standards.