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AI Chatbot and Workflow Automation Specialist with n8n
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Customer Success Specialist
Ibex • Período integral
Nov 2025 - Jan 2026 • 2 mos
Worked as a Customer Success Specialist on the Walmart campaign at Ibex, one of Pakistan's leading BPO companies. Handled high-volume customer inquiries, resolved order and account issues, and maintained quality standards in a fast-paced call center environment serving North American customers. Achieved a CSAT (Customer Satisfaction) score of 92% at the time of resignation.