Augustine M

Executive Virtual Assistant

Michael Markowski • Freelance

Jan 2025 - Present • 1 yr 4 mos

Provided comprehensive administrative and operational support to executives and business owners, ensuring smooth day-to-day business operations. Managed calendars, scheduled appointments, coordinated meetings, and handled email communication efficiently to reduce workload and improve productivity. Organized documents, maintained accurate records, and performed data entry tasks with high attention to detail. Assisted with project coordination, task tracking, and workflow organization using digital tools, ensuring deadlines were met and priorities were clear. Communicated with clients and team members professionally, maintaining strong relationships and timely responses. Handled confidential information with discretion while supporting business growth through efficient systems and structured processes. Helped streamline repetitive tasks, reduce operational delays, and improve overall efficiency. Adapted quickly to different business environments and provided reliable support in fast-paced settings.

Zoho CRM Specialist

Zodiac Girl Coffee Co. • Freelance

Oct 2024 - Present • 1 yr 7 mos

Specialized in setting up, customizing, and optimizing CRM systems using Zoho CRM to improve business processes and customer management. Designed and implemented sales pipelines tailored to business needs, enabling better lead tracking and conversion. Automated workflows, email sequences, and task assignments to reduce manual work and increase team efficiency. Integrated CRM with other tools where necessary to create a seamless system for managing customer interactions. Organized and cleaned data to ensure accurate reporting and better decision-making. Worked closely with clients to understand their sales processes and challenges, then built solutions that improved productivity and customer engagement. Provided training and support to ensure clients could effectively use the system. Helped businesses increase conversion rates, improve follow-ups, and maintain strong customer relationships through structured CRM solutions.

Framer Website Designer

MadamSew • Freelance

Sep 2024 - Present • 1 yr 8 mos

Designed and developed high-converting, responsive websites and landing pages using Framer for startups, entrepreneurs, and growing businesses. Focused on creating visually appealing, modern interfaces that align with brand identity while maintaining strong usability and performance across all devices. Built fully responsive layouts optimized for mobile, tablet, and desktop, ensuring seamless user experience. Worked closely with clients to understand their business goals, target audience, and conversion objectives, translating ideas into functional and engaging designs. Implemented interactive elements, animations, and smooth navigation to enhance user engagement and retention. Optimized page structure, loading speed, and SEO basics to improve visibility and performance. Collaborated on multiple projects simultaneously, meeting deadlines while maintaining high-quality standards. Provided revisions based on feedback and ensured final delivery matched client expectations. Helped businesses improve their online presence, increase lead generation, and boost conversion rates through strategic design decisions.