
Ashraful Alam
Email Marketing Specialist Flows Campaigns and Automation
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Experiência profissional
Subject Matter Expert (SME) / Quality Analyst – Content Moderation
Infosys • Período integral
May 2021 - Nov 2023 • 2 yrs 6 mos
Worked as a Subject Matter Expert (SME) / Quality Analyst in a content moderation and quality assurance role for IMO platform operations under Infosys. Key Responsibilities: • Oversaw quality performance for a team of approximately 50+ content moderators • Monitored workflow accuracy and ensured compliance with operational standards • Provided coaching, feedback, and performance improvement guidance to team members • Maintained productivity and quality benchmarks in a high-volume operational environment Cross-Team Coordination: • Maintained close communication with IMO operations and QA teams • Ensured alignment on quality standards, workflow processes, and performance expectations • Supported continuous improvement initiatives through reporting insights and identifying trends Skills Developed: • Data analysis and performance tracking • Strong attention to detail and quality assurance • Communication and cross-team collaboration • Process management and operational optimization • Coaching, mentoring, and team performance improvement This role strengthened my ability to manage structured processes, analyze performance metrics, and ensure consistent quality standards in a fast-paced environment.