
Nikki
Habilidades

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Experiência profissional
Senior Underwriting Analyst
Aura
Mar 2023 - Present • 3 yrs 2 mos
Worked as a Senior Underwriting Analyst managing policy reviews, underwriting support, risk assessment, and administrative operations in a high-volume insurance environment. Reviewed documentation for accuracy and compliance, processed policy changes, supported agents and clients, resolved complex account issues, and maintained detailed records while meeting strict deadlines. Collaborated with internal teams to improve workflow efficiency and deliver high-quality service while maintaining strong attention to detail, organization, and professionalism.
Law
2 yrs 11 mos
Administrative Assistant
Aug 2020 - Mar 2023 • 2 yrs 7 mos
Worked as an Administrative Assistant for an insurance company providing administrative and customer support in fast-paced environments. Prepared settlement releases, processed settlement checks, assisted clients with filing insurance claims during catastrophes, and handled inbound calls and customer inquiries with professionalism and empathy. Maintained accurate records, supported daily office operations, and built a reputation for strong communication, organization, attention to detail, and excellent client service.
Case Manager
Aug 2020 - Dec 2020 • 4 mos
Worked as a Case Manager coordinating communication between clients, attorneys, and treatment providers to ensure cases progressed efficiently and clients received proper support throughout the process. Managed case files, maintained detailed records, scheduled appointments, gathered medical documentation, and handled ongoing client communication with professionalism and care. Drafted demand packages and supporting documentation that contributed to successful negotiations and six-figure settlements. Recognized for strong organization, attention to detail, client relations, and the ability to manage high-volume caseloads in fast-paced environments.