
Arlo Guthrie
AI Workflow Automation Expert, N8N Expert
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Experiência profissional
WhatsApp Chatbot & E-commerce Automation Developer
Ecommerce • Freelance
Apr 2026 - Present • 2 mos
Designed and developed a fully automated WhatsApp chatbot integrated with a Shopify store to handle customer interactions 24/7 without human intervention. The bot handled the full customer journey from browsing to post-purchase support including order tracking, abandoned cart recovery, product inquiries, shipping updates and customer support — all directly through WhatsApp. Built end-to-end using n8n automation, Twilio WhatsApp API, OpenAI GPT-4o and Shopify API integration. Customer data and conversation logs were stored and managed through Google Sheets for easy access and future marketing use. Key features delivered: - Automated order tracking and shipping updates - Abandoned cart recovery messages - Product FAQ responses powered by AI - Customer phone number collection for marketing - WhatsApp template message campaigns - Real time Shopify inventory and order sync - Returning customer recognition and personalized responses Delivered a scalable solution that reduced customer support workload significantly while improving response time to under 10 seconds.