Allan A

Senior Operations Consultant / Fractional COO | AQA Connect LLC

Jul 2017 - Present • 8 yrs 10 mos

Embedded operator for 10+ companies across e-commerce, SaaS, real estate, self-storage, and service industries. Built and managed end-to-end operating systems including workflows, KPIs, dashboards, team structures, and SOP libraries. • Recovered $48K+ in aged receivables within 60 days by mapping full customer lifecycle, automating payment triggers, and installing escalation SOPs for a 3-state self-storage business. • Increased team productivity by 30%+ across multi-industry engagements by architecting cross-functional operational frameworks using ClickUp, Zapier, and HubSpot. • Cut weekly reporting time from 8 hours to 1.5 hours through dashboard automation and systems integration across finance, HR, and service delivery. • Reduced offshore team turnover by 30% by standardizing recruitment, onboarding, and performance tracking for PH, LATAM, and EMEA-based staff. • Delivered 25–35% efficiency gains on average per client engagement; founders recovered 8–12 hours per week in operational capacity. • Developed industry-specific KPI dashboards for productivity, labor cost, client cycle time, and financial metrics across six distinct verticals. • Deployed proprietary R.E.M.O.T.E. Framework (Review, Establish, Match, Onboard, Track, Evolve) for remote team design and human capital management.

Co-Founder & General Manager | Green Mango Books

Jun 2014 - Jul 2017 • 3 yrs 1 mo

Grew revenue by 25% YoY through market analysis, CRM implementation, and coordinated marketing campaigns. • Built end-to-end supply chain and event operations systems managing 45+ literacy events annually using Airtable and Google Sheets. • Awarded 2015 Small Business Award — United Chamber of Commerce; recognized by U.S. Congress and California Legislature for community innovation.