a
antoarok

Arok M

@antoarok

Business Retail Operations Consultant

Índia
Inglês, Tâmil, Malaiala
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a business operations consultant with over 16 years of experience across retail operations, process improvement, and program management. I specialize in building operational structures, SOPs, and performance tracking systems for multi-store networks. Recently, I added a Data Science certification to support my data-driven reporting and decision-making capabilities.... Saiba mais

Habilidades

a
antoarok
Arok M
offline • 

Conheça meus serviços

Eficiência e Automação do Negócio
I will optimize your retail store operations, sops, and team performance
A partir deUS$ 50 /projetoMais detalhes

Portfólio

Experiência profissional

Co-Founder & Operations Lead

Unity Cuts & Keerandi • Autônomo

Dec 2024 - Present • 1 yr 9 mos

Co-founded and lead operations for a meat-products startup, covering business setup, process design, and day-to-day operational ownership.

Area Operations Manager

Lenskart • Período integral

Apr 2023 - Jun 2024 • 1 yr 2 mos

Managed operations across 13 stores and 80+ staff. Delivered 93% KPI balanced scorecard performance, 83% NPS, and reduced staff attrition by 4%. Oversaw new store openings, inventory (PI/GRN), vendor payments, and store audits.

Consolidated

Assistant Business Head

Consolidated • Período integral

Jul 2020 - Apr 2023 • 2 yrs 9 mos

Led business operations for an Apple Premium Reseller (iPhone, iMac, iPad) alongside Sony, Cult.fit, Linen Club, and Planet Fashion. Drove a 6+ month accessories attach ratio project, growing attach rate from 4% to 15% through SKU rationalization, sales rep incentives, and inventory automation — improving margins without any device discounting. Managed iPhone/Mac/iPad product launches, vendor coordination, and analytics-driven KPI tracking.