a
anndiahkmy

Ana H

@anndiahkmy

Sales and Customer Support professional

Indonésia
Indonésio, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Sales and Customer Support professional with over 7 years of experience in customer support, sales, and administrative roles. I have a proven ability to exceed sales targets, resolve high volumes of inquiries, and maintain strong client relationships. I am experienced in remote and on-site environments with a focus on customer satisfaction and retention.... Saiba mais

Habilidades

a
anndiahkmy
Ana H
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will provide professional customer support via live chat and emai
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

YOUR_FUNDS LLC

Customer Support Executive

YOUR FUNDS LLC • Período integral

Apr 2023 - Present • 3 yrs 3 mos

• Demonstrated exceptional product knowledge, staying up to date with the latest features and services, enabling me to provide accurate and comprehensive information to customers. • Proactively managed and resolved customer inquiries via live chat and email, consistently surpassing performance targets and ensuring customer satisfaction. • Exhibited strong communication skills while handling customer emails, effectively addressing inquiries related to services, product malfunctions, promotions, and billing, resulting in a high issue resolution rate. • Achieved a 95% customer satisfaction rating based on post-interaction surveys, reflecting the high-quality service and support provided.