a
annappake

Annappa K

@annappake

Senior Operations Specialist

Índia
Canarim, Inglês, Hindi, Marata
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Senior Financial Operations Specialist and Team Lead with over 8 years of experience in FinTech transaction governance, international legal operations, and corporate compliance. I have a proven track record of managing complex data lifecycles and leading cross-functional teams of 60+ personnel. I specialize in P2P cycles, KYC/AML validation, and fraud prevention using enterprise tools like Oracle ERP, SAP Concur, and Advanced Excel. Feel free to message me to discuss how I can streamline your financial workflows.... Saiba mais

Habilidades

a
annappake
Annappa K
offline • 

Conheça meus serviços

Contabilidade
I will be your financial operations and p2p cycles specialist
A partir deUS$ 50 /projetoMais detalhes

Experiência profissional

UnifyCX

Associate – Operations & Customer Support

UnifyCX • Período integral

Sep 2025 - Jan 2026 • 4 mos

Resolved high-stakes transaction dispute cases and audited ledgers for premium US accounts on the InComm Payments network to isolate and prevent fraudulent activities. Acted as the primary floor escalation point for high-friction workflows, maintaining top-tier CSAT scores and FCR metrics. Coached new hires during live 24/7 operations to optimize team processing quality and secure strict global financial SLA compliance.

HGS

Senior Process Consultant

HGS • Período integral

May 2023 - Sep 2025 • 2 yrs 4 mos

Managed end-to-end Procure-to-Pay (P2P) lifecycles, 3-way matching, and corporate vendor disbursements via Oracle ERP and SAP Concur for high-value US enterprise accounts. Executed high-volume Payment Protection Insurance (PPI) audits and vehicle finance claims under strict UK compliance parameters (GDPR, DSAR, AML). Engineered advanced Excel automated tracking models using Pivot Tables and XLOOKUP to eliminate manual data-mapping errors by 100%.

Kriya_NextWealth Private Limited

Senior Process Associate

Kriya NextWealth Private Limited • Período integral

Dec 2021 - Apr 2023 • 1 yr 4 mos

Managed fintech transaction workflows and customer onboarding compliance audits for digital lending networks. Spearheaded deep investigations into critical chargeback disputes, successfully recovering over 75% of contested merchant funds through rigorous representment documentation. Analyzed high-volume transaction anomalies to detect identity theft and minimize platform vulnerabilities using Salesforce and Zimbra CRMs.