Anna Z
Immigration Operations, Customer Success, Document Review EN, ES, RU
Habilidades
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Experiência profissional
Independent Immigration & Relocation Consultant
Получение ВНЖ и переезд в Испанию | Эмиграция в Испанию • Autônomo
Apr 2021 - Jul 2026 • 5 yrs 3 mos
- Reviewed and prepared complex documentation with exceptional accuracy, ensuring compliance with Spanish immigration regulations and administrative requirements for official submissions. - Assessed client documentation against regulatory requirements to ensure completeness and compliance. - Coordinated communication and documentation between clients, lawyers, notaries, banks and public authorities. - Provide end-to-end immigration, relocation and administrative support to international clients moving to or living in Spain. - Advise clients on Spanish residency, immigration and administrative procedures. - Developed long-term client relationships by providing accurate guidance, transparent communication and dependable support throughout every stage of the process. - Deliver personalised multilingual client support in English, Spanish and Russian.
Head of Migration Department
PROFESSIONAL SPAIN CONSULTING SL • Período integral
Feb 2017 - Mar 2021 • 4 yrs 1 mo
- Managed end-to-end client journeys for immigration and administrative services. - Identified inconsistencies and potential issues in documentation before submission across both personal and team-managed client cases, reducing delays and improving case outcomes. - Standardised documentation and streamlined administrative processes to improve efficiency and consistency. - Delivered a level of service that encouraged repeat engagement and client referrals through trust, responsiveness and attention to detail. - Led the Migration Department, trained and mentored new employees, and ensured consistently high standards across the team. - Prepared invoices, administrative financial documentation and work instructions.