Md Ainul Islam

@anikmullick99

Operations and Client Delivery Systems for Reliable Project Execution

Bangladesh
Bengali, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I help businesses, agencies, and founders manage operations and client delivery by building clear workflows, SOPs, and project management systems. I support teams struggling with messy processes, unclear ownership, missed handoffs, and constant follow-ups. My work includes workflow setup, SOP documentation, task coordination, and process improvement to keep execution on track. I focus on creating simple systems that organize tasks, timelines, and reporting for growing teams. If your operations feel chaotic or delivery is slipping, I help turn that into a reliable, repeatable system.... Saiba mais

Habilidades

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anikmullick99
Md Ainul Islam
offline • 
Tempo médio de resposta: 16 horas

Conheça meus serviços

Gerenciamento de Projeto
I will manage projects and client delivery with clear workflows and reporting
A partir deUS$ 60 /projetoMais detalhes
Gerenciamento de Projeto
I will set up sops and workflow systems to streamline your operations
A partir deUS$ 150 /projetoMais detalhes

Portfólio

Experiência profissional

Head of Operations

E-commerce Simplified • Período integral

Jul 2019 - Aug 2025 • 6 yrs 1 mo

• Led day-to-day operations and client delivery across multiple e-commerce and service-based accounts • Maintained 95% client retention through strong operational oversight, communication, and expectation management • Built and optimized internal workflows, SOPs, and reporting systems to improve delivery speed and consistency • Coordinated cross-functional teams (marketing, creative, support) to ensure on-time, high-quality execution • Acted as the main point of contact for clients, translating business goals into clear execution plans • Improved operational efficiency by reducing delivery bottlenecks and increasing team accountability

Project Manager

Motion Mind Studio • Período integral

Jan 2021 - Feb 2025 • 4 yrs 1 mo

Led operational execution for a creative and marketing studio serving SaaS and eCommerce clients, ensuring consistent delivery, clear processes, and cross-team alignment. Key contributions: Managed end-to-end operations across strategy, design, and marketing teams Owned project timelines, resource planning, and delivery quality across multiple client accounts Built and implemented scalable workflows and SOPs to support growth without reducing quality Improved internal coordination and reduced delivery delays through clearer ownership and communication Acted as the operational bridge between leadership, clients, and execution teams Supported client retention by maintaining delivery standards and operational clarity