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aneta_val

Aneta Valkova

@aneta_val

Support

República Tcheca
Inglês, Tcheco
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I’m Aneta, a detail-oriented Virtual & Tech Assistant with a strong background in IT support, customer service, and process optimization. What I can do for you: Client Support & Helpdesk: Professional communication and resolving client issues. Inbox & Email Management: Efficient sorting, replying, and organizing. Data & Tech Support: Data entry, analysis, research, and setting up smart automations (Excel/Google Sheets). Reliable, analytical, and fast. Let me handle the tech & admin so you can grow!... Saiba mais

Habilidades

a
aneta_val
Aneta Valkova
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will be your professional virtual assistant, tech and customer support
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

IT Support Engineer & Client Care Specialist

Banks • Período integral

Feb 2020 - Present • 6 yrs 9 mos

Provided L2 technical support for internet and mobile banking, handled complex client inquiries, analyzed production incidents using ServiceNow/Jira and SQL, and ensured smooth communication between clients and IT teams.